Acting as Vodafone Solution Partner we did far more than 250 BlackBerry Enterprise implementations within the past four years.
We support our customers with the operation of their infrastructure with all of our knowledge and experience. Our service is based on an individually designed SLA. A modern ticket systems assists our certified support staff to help your users and administrators.
This is our 24/7 support portfolio:
1st Level Support (end user)
- Hotline for end users – clear up handling problems and trouble shooting
2nd Level Support
- assistance with the operation of communication infrastructure
- monitoring und troubleshooting
- assist your admins
3rd-Level Support (contact with the vendor)
- Our staff is available for you 24/7. As Blackberry Alliance Partner we have access to all manufacturer support channels. That’s how we can help you to get better and faster support for your issues.