Mobile Solutions

Blackberry – made for business professionals!

The BlackBerry solution consists of a smartphone with an operating system that enables you to access your emails and other communication apps from everywhere you are. All your mobile workers / users can access their Emails, directory, company data and applications using their smartphones. This solution can be adapted to the requirements of an individual user or a whole company in any extend and for any industry.

Blackberry – security for your business!

The expectations regarding efficiency and availability in your everyday professional life increase constantly. That’s why stability and reliability of your „mobile office“ become more and more important. A service failure caused by an upgrade or update is not tolerable.

Stay in touch!

  • Mobile E-Mail
  • Phone
  • Instant Messaging

Get the information you need

  • Organizer
  • Browser
  • Internet Access

Enjoy life

  • Camera
  • Multimedia Player
  • Social Networking

User Support

Acting as Vodafone Solution Partner we did far more than 250 BlackBerry Enterprise implementations within the past four years.

We support our customers with the operation of their infrastructure with all of our knowledge and experience. Our service is based on an individually designed SLA. A modern ticket systems assists our certified support staff to help your users and administrators. This is our 24/7 support portfolio:

1st Level Support (end user)

  • Hotline for end users – clear up handling problems and trouble shooting

2nd Level Support

  • assistance with the operation of communication infrastructure
  • monitoring und troubleshooting
  • assist your admins

3rd-Level Support (contact with the vendor)

  • Our staff is available for you 24/7. As Blackberry Alliance Partner we have access to all manufacturer support channels. That’s how we can help you to get better and faster support for your issues.

Infrastructure

Integration / Migration

We accompany and support your IT staff with the integration of the Blackberry Enterprise server into your existing infrastructure. Administration. A key component of the integration-package is to take your individual requirements in consideration when starting the configuration process. We offer different options and point out possible restrictions.

  • on premises installation
  • connection to the existing groupware system, (exchange, lotus domino, groupwise)
  • integration in your backup concept
  • coordination mobile providers
  • initialization and configuration of BlackBerry handhelds
  • admin training
  • documentation

Operation / Maintenance / Updates

Based on service contracts we operate your infrastructure for you. A modern ticket systems assists our certified support staff to help your users and administrators. Our service package for you:

  • integration and maintenance for all BES components in the existing network (on premises or remote)
  • installation of updates after approval of manufacturer (tested by OH22 in advance)
  • system management and monitoring
  • user administration
  • supporting additional applications on the devices (for example Bloomberg)
  • hosting, enhancement and change management