Process and methods
IT-Systems can be highly complex and you won’t be able to administrate them efficiently without detailed and current documentation. If these materials are applicable we are able to draw very effective conclusions out of it. To find out that there are none or only insufficient materials is also a key finding!
Asking your IT staff
By posing targeted questions and involving the IT staff we can quickly draw an exact picture of the current situation. Thereby the focus will be on the subjective perception of your IT employees in terms of their workload, flow of processes as well as technical problems and challenges. Additionally we take a closer look to qualifications, soft skills and competences.
IT is serving Business – not the other way round. The acceptance of users is very important. Their point of view is what counts and is most important! By one-on-one conversations and anonymous online surveys we are able to complete our overall impression and look at the situation from a different angle.
Inspection by experts
Because of the complexity of IT systems it is almost impossible for non-experts to evaluate your IT infrastructure correctly. Doing an inspection together with your IT staff will shed light into the dark. Is your company already working in accordance with best practice? Where could problems crop up?
In certain cases available information sources are not sufficient to evaluate the current situation. In this situation it can be helpful to let your systems be examined by an expert.
If it isn’t possible to make reliable statements based on available documentation it is necessary to add a current snapshot to the actual state analysis – and check it also on server side. Normally this can be made together with the administrator.
At the end of this process we generate a complete and easily understandable report for you. The HealthCheck report serves as a template for the preparation of an overall project plan (IT and non-IT) depending on management priorities, available resources and the long-term strategy of your company.